What keeps you up at night?
The global financial crisis of 2008 caused a paradigm shift in three core areas of the financial services industry. Firstly, the Cost-to-income Ratio (CIR) for most financial companies continues to be higher than the industry benchmark, creating a need for structural adjustments to global operations and IT models to drive cost reduction strategies. Secondly, customer expectations have exponentially increased and there is a demand for “know me” customer experience which requires continuous innovation in customer experience management financial solutions for faster time-to-relationship. And thirdly, a slew of new, stringent regulatory and compliance guidelines is forcing these companies with a burden to comply. Judiciously adopting new age technologies and investing in continuous innovation is the only way to differentiation and sustainable competitive advantage.
BALAJEE offers a unique and evolved financial IT services portfolio to address these imperatives and help financial companies stay ahead in the game. BALAJEE’s IT solutions for financial services are targeted at rationalizing and converging IT and operations across regions and business divisions, to optimize cost, and bring agility with renewed focus on regulatory compliance and customer centricity.
How can Balajee help you?
- Streamlining/cost take out across operations and technology:BALAJEE helps clients achieve this balance by enabling savings in ‘Run-the-Bank’ activities to be channelled into ‘Change-the-Bank’ initiatives, through: Front-to-back integration (Vertical Systems Integration); Creation of Shared Services and Utilities through proprietary frameworks, such as ALT ASM™ for application maintenance utility, and Enterprise Functions as a Service (EFaaS™) for shared services; and TCO reduction through carve outs and asset monetization.
- Engaging customers:BALAJEE helps transform your customer interaction touch points and processes through a focused Customer Experience Management value proposition for financial services companies, which enables seamless integration across distribution channels. This helps you derive actionable business insights to chart a customer’s journey through up-sell/cross-sell opportunities and industrialized digital marketing.
- Innovating to stay ahead of competition:In today’s business economy, efficiency and innovation are big competitive advantages enabling higher margins and wider play for product prices. BALAJEE helps clients innovate while leveraging technology to deliver business impact through Front-end transformation, Platform-led transformation, and Data and Analytics led- transformation. A lot of these initiatives are brought to life in BALAJEE’s client specific Co-Innovation Labs as well as at BALAJEE’s celebrated grassroots level value creation initiative – Value Portal.
- Managing risk:Effective data management and process discipline are the first steps toward risk control, monitoring and compliance. BALAJEE enables this through a centralized risk governance framework. BALAJEE helps leading financial services firms across the globe, comply with the changing regulations, efficiently manage data, and establish an overarching governance and risk framework through a dedicated Risk and Compliance management practice. BALAJEE also offers integrated solutions for Financial Crime & Surveillance for retail and institutional clients.